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GTBANK – CUSTOMER COMPLAINT RESOLUTION SKILLS (11th – 12th August, 2014)

This training really made the participant imbibe a lot in them on how to handle different situations such as Complaints, dissatisfied and irate customers and how to manage their relationship with their customers both internal and external. The interactive session was involving and participants were able to acquire more knowledge on resolving complaints. Case studies…

GTBANK – CUSTOMER SERVICE ECVELLENCE (24th – 25th April, 2014)

The training was interactive and insightful, extensive discussions were made on knowing your customers (KYC), managing customers both internal (Colleagues) and external, providing excellent customer service even when under pressure and giving customers what they want and not what they think the customers want.The participants agreed that going forward they will constantly and continuously come…

GTBANK – CUSTOMER COMPLAINT RESOLUTION SKILLS (7th – 8th April, 2014)

This training really made the participant imbibe on how to handle different situations such as customer Complaints, dissatisfied and irate customers and how to manage their relationship with their customers both internal and external. The interactive session was involving and participants who were both marketers and operations staff of the bank had heated arguments on…

GTBANK – EHANCING CUSTOMERS SERVICE EXCELLENCE (30th – 31st January, 2014)

GTbank staff were so delighted and energised after participating in the training, different scenarios were shared on different situations encountered by participants and solutions on how to avert them in future were also analysed which made the training very impactful.It was interactive, case studies were treated and participants were assessed at the end of the…

NDIC TRAINING 19 – 20 AUGUST 2013.

Nigerian Deposit insurance Corporation (NDIC) training was an interactive and expository class on so many issues that concern professionalism, communication and corporate etiquette. We got to compare and contrast theory from real life situations, analyse case studies and come up with solutions for issues.

Training GTBank Staff

Training GTBank Staff on the the topic ‘Customer Complaints Resolution Skills’. The training is scheduled to hold on the 27th September 2013, in Lagos State.