GTBANK – CUSTOMER COMPLAINT RESOLUTION SKILLS (7th – 8th April, 2014)

This training really made the participant imbibe on how to handle different situations such as customer Complaints, dissatisfied and irate customers and how to manage their relationship with their customers both internal and external. The interactive session was involving and participants who were both marketers and operations staff of the bank had heated arguments on resolving issues dealing with both internal and external customers. Case studies were treated; role plays performed and participants were assessed at the end of the training