GTBANK – CUSTOMER SERVICE ECVELLENCE (24th – 25th April, 2014)

The training was interactive and insightful, extensive discussions were made on knowing your customers (KYC), managing customers both internal (Colleagues) and external, providing excellent customer service even when under pressure and giving customers what they want and not what they think the customers want.The participants agreed that going forward they will constantly and continuously come up with ways to give their customers excellent service at all times and not be overwhelmed. Case studies were treated and participants were assessed at the end of the training