pb2 global consult is a Management & Information Technology Consulting and Capacity building firm
We specialize in Soft skills training and our commitment is to strive for customer satisfaction, employee motivation and successful partnership with our clients. We also offer marketing and selling skills training, Information Technology program (IT), company retreats, strategic planning sessions (or any type of meeting), Outsourcing and Human Resources Service
YEARS Of
Experience
Professional
Facilitators
Successful
Trainings
Testimonials
The training was very engaging and it has exposed me to a lot of skills that would have a positive impact on my personal relationship with colleagues, family, customers and people in general
Providusbank – Customer Experience 2019
The training was impactful and from the training, I have learnt a lot more on telephone and email etiquette. Big thanks to the facilitators
AEDC – Contact centre training 2019
I must confess that your class was very impactful because of the approach you adopted to pass messages through. I have been able to adopt more multiple approaches to deal with issues in my Team bas
Pillar oil – Soft Skills 2019
The training was not only insightful but was an extremely enjoyable session. I will surely attempt to imbibe some of the lessons learned, it is a breath of fresh air to learn so much on customer ex
First Atlantic bank Ghana – Sale effectiveness and customer experience management 2018
The training has really helped me to improve on my self-confidence when presenting, time management and how to manage rejection
ARM – Sale effectiveness and customer experience management Training 2018
Thank you for your innovative, educative and practical experience that was impacted to us during the training, The training has really improve my customer service relationship.
NEPZA – Managing superior Service Delivery In the Organization 2018
Madam Pat, thank you so much for the training, It has exposed my knowledge to new things about leadership and glass ceiling
NDIC – Women in Leadership 2017
First of all, I would like to appreciate you for the session and the impact you made into our lives. The Training has been helpful to me to communicate effectively. Also, the training has helped
LIRS – Effective communication 2017
The Facilitator is a phenomenal speaker, the training has been of great help when it comes to satisfactory customer complaints resolution delivery. It has made me to imbibe the habit of 'love your ne
Keystone bank – Delivery superior customer service 2016
Sincerely, the training session has impacted not only my Job but my personal life. You are indeed an excellent facilitator.
Diamond Bank – Feelings for professionals 2016
Kindly speaking, the class was interesting because it was interactive and practical. The training really added more value to me mostly in my job as a team-lead supervising sales team.
ARM – Supervisory Skills 2015
I must say that the training is the best i have received since i joined the bank. It made me have paradigm shift and i now see everyone in a different way-as king. Thank you very much
(GTBank) Customer Complaint Resolution skills – 2014
Thank you for such an interesting training, I find it easier to attend to customers since I have at the back of my mind that the "customer is king". Work has been a whole lot easier.
Bank of industry – Winning with service 2014
The training has changed my person tremendously, especially in the area of conflict resolution and communication. I have applied all that we discussed concerning conflict resolution and its working