Customer Service Training / Managerial Skills and Capacity Building
Gradual build-up of courses over the years in:
- Business Strategy
- Customer Service
- Soft Skills
- Leadership Development
- Personal Skills Development
- Selling Skills & Sales Management
- Marketing Skills training
- Supervisory Management
- Work Flow Analysis
- Setting up of one stop customer service shops in organizations
- Setting up of Call Centres
Coaching & Consulting
- Crafted questions to allow transformation
- Outcomes and direction
- Motivation and momentum
- Mindset Change
- Work life Balance
- Problem identification (Organization/Business/Individuals)
- Performance Planning and Learning needs analysis
- Questionnaire administration, Data collation and analysis
- Recommendation and Solution
- Strategy Evaluation
- Design of custom made courses that meets the organizations demand
- Plan, design, organise and coordinate the organizations training programs and events
- Follow up on impact of set objectives (SLA’s)
- Setting of quantifiable terms to drive progress by departments and individuals
Information Technology (I.T) Training Services
- Project Management – To help build and implement Project Management Process practices that drive business performance and operational efficiency. Offerings include provision of Project Management resources; creating bespoke Project Management methodology / process improvement; Project Management Office creation / transformation; and PM corporate training and competency development delivered through training.
- IT Service Management – To help deliver, support and manage IT services in an effective and efficient way. Offerings include Service Desk and Incident Management; Change Management; Service Level Management; and ITSM staff training. (ITIL)
- Business Solutions / Applications Training including Microsoft Office – (Project, Excel, Visio, PowerPoint, SharePoint, Word, Access and Outlook)
Recruitment & Selection
- Discrete search for personnel to man new organisational structure
- Interview and recommend applicants
- Head hunt to fill existing gaps
- Career counselling services
- Corporate Staff Audit
Outsourcing
- Outsourcing Service
- Human Resources Outsourcing
- Call centre outsourcing
- Provision of trained outstanding contract and support staffing services to all industry client
- Customer\Client support services
- Work on the principles of best practice
- A guarantee of fast responsive service in meeting the clients agreed timeline and ensuring maximum productivity and minimum disruption
Management Retreat
- Coordinating and facilitating management retreat.
- Organization of workshops and seminars
- Team Building Coordination
- Design and facilitate specific seminar courses and workshops
- Provide conducive environment for learning and retreats
Need Help?
Please feel free to contact us. We will get back to you promptly.
info@pb2gc.com
pat.faniran@pb2gc.com
08023143349