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Customer Service Training / Managerial Skills and Capacity Building

Gradual build-up of courses over the years in:

  • Business Strategy
  • Customer Service
  • Soft Skills
  • Leadership Development
  • Personal Skills Development
  • Selling Skills & Sales Management

  • Marketing Skills training
  • Supervisory Management
  • Work Flow Analysis
  • Setting up of one stop customer  service shops in organizations
  • Setting up of Call Centres

Coaching & Consulting

  • Crafted questions to allow transformation
  • Outcomes and direction
  • Motivation and momentum
  • Mindset Change
  • Work life Balance
  • Problem identification (Organization/Business/Individuals)
  • Performance Planning and Learning needs analysis
  • Questionnaire administration, Data collation and analysis

  • Recommendation and Solution
  • Strategy Evaluation
  • Design of custom made courses that meets the organizations demand
  • Plan, design, organise and coordinate the organizations training programs and events
  • Follow up on impact of set objectives (SLA’s)
  • Setting of quantifiable terms to drive progress by departments and individuals

Information Technology (I.T) Training Services

  • Project Management – To help build and implement Project Management Process practices that drive business performance and operational efficiency. Offerings include provision of Project Management resources; creating bespoke Project Management methodology / process improvement; Project Management Office creation / transformation; and PM corporate training and competency development delivered through training.

  • IT Service Management – To help deliver, support and manage IT services in an effective and efficient way. Offerings include Service Desk and Incident Management; Change Management; Service Level Management; and ITSM staff training. (ITIL)
  • Business Solutions / Applications Training including Microsoft Office – (Project, Excel, Visio, PowerPoint, SharePoint, Word, Access and Outlook)

Recruitment & Selection

  • Discrete search for personnel to man new organisational structure
  • Interview and recommend applicants
  • Head hunt to fill existing gaps

  • Career counselling services
  • Corporate Staff Audit


  • Outsourcing Service
  •  Human Resources Outsourcing
  • Call centre outsourcing
  • Provision of trained outstanding contract and support staffing services to all industry client

  • Customer\Client support services
  • Work on the principles of best practice
  •  A guarantee of fast responsive service in meeting the clients agreed timeline and ensuring maximum productivity and minimum disruption

Management Retreat

  • Coordinating and facilitating management retreat.
  • Organization of workshops and seminars
  • Team Building Coordination

  • Design and facilitate specific seminar courses and workshops
  • Provide conducive environment for learning and retreats

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